Service
Fast assistance, supporting videos, brochures and downloads
Made in Germany
Help and support videos
In addition to our detailed brochures, our videos give you step by step instructions on the set-up and operation of your machine. They also have the answers regarding machine settings and air cushion use. Should something not work properly, our troubleshooting videos can provide fast assistance.
Machine set-up and operation
Machine set-up and operation
CIRRUS
touch display
CIRRUS
touch display
General troubleshooting
General troubleshooting
Cushion is losing
air
Cushion is losing
air
Cushions are popping quickly
Cushions are popping quickly
Go to support
request
Go to support
request
Our service pledges
- Attractive offer: You can test our machines for 14 days free of charge.
- Effective telephone service: We’re able to resolve 98 percent of all uncertainty by telephone.
- Fast on-site service: If you still need more help, we’ll send our service technicians to your location as soon as possible.
- Online support: You can reach us 24/7 using our contact form.
- Individual consultation: Our trained personnel would be pleased to assist you.
- Competent partners: You’ll usually speak to the employees who built the machines.
- Many years of experience: As a leader in technology since the 1990s, air cushion machines and films are our core area of expertise.
- Fast replacement: In the event of a defective machine, we’ll send you a replacement machine straight away.
Request operating instructions
for your machine
We’ll gladly send you the right operating instructions for your machine, including the setting values. Please tell us your machine’s serial number, which can be found on the silver sticker.
Help & support
Explore our videos with helpful tips on the set-up and operation of your machine.
Support contact
Have you watched our help and support videos, but still have questions?
Write to our support department. We’ll contact you as soon as possible.
Please also feel free to call us!
Trial a machine and compare our material for 14 days free of charge
See the quality and reliability of our machines for yourself.